Terms of service

Who we are

Fervent Brand Audit is run by Fervent Creative Studios Limited, Plot 398, Shelter Road, National Housing Estate, Naalya, Kampala, Uganda (“Fervent”, “we”, “us”). By creating an account, running an audit or paying for a plan, you agree to these terms. If you use the service for a business, you confirm you may accept them on its behalf.

The service

The audit reads publicly available information about a business (its website, social profiles, Google Business Profile and the competitors you name), scores it and writes recommendations. Paid plans add monthly re-audits, competitor tracking, AI-written fixes and AI search checks, as described on the pricing page.

Scores and recommendations are automated estimates based on what we can read at the time. They are not a guarantee of results, and some channels may not be readable on a given day.

Your account

• Give accurate details and keep access to your sign-in email secure. You are responsible for activity on your account.
• Only add businesses you own or work for, or, on the Agency plan, clients who have asked you to audit them.
• Do not use the service to harass anyone, to break the law, or to overload or probe our systems.

Plans and payment

• The Free plan costs nothing. Paid plans are priced in Uganda shillings (UGX), monthly or annually, as shown on the pricing page.
• Payments are processed by ioTec Pay, using mobile money (MTN Mobile Money or Airtel Money) or a card. We never see or store your card number or mobile money PIN.
• A paid plan starts when your payment is confirmed and runs until the end of the period you paid for (your “paid until” date).

No automatic charges

We never charge you automatically. Each period is paid for separately: about 3 days before your plan ends we email you a reminder, and you renew by paying again from your dashboard. If you do nothing, no money is taken.

When a plan ends

If you do not renew, your paid features keep working for a 3-day grace period after your paid-until date. After that your workspace moves to the Free plan and its limits apply. Your brands and past reports are kept, and paid features come back as soon as you renew.

Refunds

Refunds follow our refund policy.

Price changes

We may change prices or plan features. Changes never affect a period you have already paid for; new prices apply the next time you pay, and we will tell you by email before they do.

AI-generated content

Parts of the service use AI models: scoring and writing the audit, drafting fix kit text, and checking how AI assistants such as ChatGPT, Gemini and Perplexity describe your business. AI output can be wrong or out of date. Review anything before you publish it; you are responsible for what you publish.

Ownership

Your brand names, logos and content remain yours. You may use, copy and share your reports and fix kit text for your business, and Agency customers may present them to their clients under their own brand. The software, report design and scoring method remain ours.

Third-party platforms

We read public pages on platforms such as Google, Instagram, Facebook, TikTok, LinkedIn and X. We are not affiliated with or endorsed by them, and their changes can affect what an audit can read.

Done-for-you work

If you ask Fervent to carry out fixes for you, we will send a separate quote. That work is agreed and billed separately from your plan.

Availability and liability

We work to keep the service running and your data safe, but it is provided as it is, without a guarantee that it will always be available or error-free. To the extent the law allows, our total liability to you for any claim is limited to the amount you paid us in the three months before the claim, and we are not liable for indirect losses such as lost profits. Nothing in these terms limits rights you have under Ugandan law that cannot be limited.

Ending your account

You can stop using the service at any time; since there are no automatic charges, there is nothing to cancel. To delete your account and data, email ask@ferventcreatives.com. We may suspend accounts that break these terms, and will tell you why.

Changes and governing law

We may update these terms and will note the date above; for significant changes we will email account holders. These terms are governed by the laws of Uganda, and the courts of Uganda have jurisdiction over any dispute. Questions: ask@ferventcreatives.com.